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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shamitria Johnson

April 28, 2026

5  out of  5
rating by Shamitria Johnson
"I must say Carlos at State Farm was the most knowledgeable and friendliest agent I’ve ever encountered. He walked me through the whole process and even offered discounts I didn’t know I could receive. I absolutely recommend this company to anyone looking for affordable insurance. This policy has not only made my day but my year. Thanks Carlos you’re awesome."
We responded:
"Thank you for taking the time to leave such a great review, Shamitria. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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DURAN'S ARDILA'S TRANSPORTATION Edwin Durán Lopez

April 28, 2026

5  out of  5
rating by DURAN'S ARDILA'S TRANSPORTATION Edwin Durán Lopez
"Sin palabras la verdad es el mejor seguro que eh conseguido en mis 13 años de conducir x fin logre conseguir un seguro que de verdad piensa en sus clientes esta es la mejor compañía de seguros que hay y te ofrecen unos paquetes buenísimos a diferencia de otros seguros 👍 🤷 😉 👌"
We responded:
"Thank you for taking the time to leave such a great review, DURAN'S. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Kelsey McCann

April 15, 2026

5  out of  5
rating by Kelsey McCann
"I would like to shout out Ellen for all of her help. She went above and beyond what I’m assuming her job description both when I was beginning with state farm and when I needed to file a claim. Het goal was to make me feel well taken care of and comfortable and ensured that I understood every step of the process. I am SUPER grateful!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Pam Ritchie’s Team! We deeply appreciate your kind words here in Rockingham . "
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Piper Sattva

April 3, 2026

5  out of  5
rating by Piper Sattva
"Carlos was super helpful and patient! Explained everything I needed to know very well, and I'm super happy with switching over to State Farm!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Kathy Good

April 3, 2026

5  out of  5
rating by Kathy Good
"Carlos was referred to me by a friend and he definitely exceeded my expectations. He was friendly, knowledgeable, and extremely helpful. We received a quote and immediately switched, saving us at least 30% in Auto and Home Insurance. My only regret is not switching sooner! I'm excited to be a State Farm customer now!! Thank you Carlos!! Edited to add: While I was doing my quotes with Carlos over the phone, I had mentioned that my Granfather had just passed. Just a few days after, I received a card in the mail about his passing from Pam Ritchie's team. I already knew I had made a great decision switching, but seeing that this office cared enough to send a sympathy card truly touched me! Thank you!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Pam Ritchie’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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BJ Jackson

April 1, 2026

5  out of  5
rating by BJ Jackson
"Carlos is great. He is very polite and handles business well. He got me the best rate moving from AZ."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Pam Ritchie’s Team here in Rockingham . "
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Heather Slate

February 23, 2026

5  out of  5
rating by Heather Slate
"This was the best experience. Highly recommend!!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Tracey

January 31, 2026

5  out of  5
rating by Tracey
"Carlos and Pam are both exceptional. They most certainly have exceeded all expectations when it comes to customer service. I would highly recommend this team for your insurance needs."
We responded:
"Tracey, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Gloria Rivas

January 28, 2026

5  out of  5
rating by Gloria Rivas
"Great communication, professional,and prices. Also bilingual. Thanks Carlos and Ivan."
We responded:
"Wow, thank you for the 5-star review, Gloria! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Gloria, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Pam Ritchie’s Team is just a call or email away! "
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Carla Bauserman

January 23, 2026

5  out of  5
rating by Carla Bauserman
"Very efficient and got everything completed for me in my transition to a new insurance company and a new vehicle. Would definitely recommend to anyone who asked. Thanks for making this easy for me."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Carla, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Pam Ritchie’s Team—we are always here to help! "
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Ashley Robey

January 14, 2026

5  out of  5
rating by Ashley Robey
"Ellen at Pam Richie State Farm is very helpful and efficient in communication. She was able to get me a lower rate and the policy documents were sent a short 48 hours later. This is a great team to work with!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Pam Ritchie’s Team. "
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Aa Barb

January 8, 2026

5  out of  5
rating by Aa Barb
"I have been a customer of pam Terry and her team for all my insurance needs for 6 years. They have always been very pleasant and helpful with any issues or questions I have had. I greatly recommend this branch for your insurance needs. They they do more than just car insurance😊"
We responded:
"Thank you so much for the kind words! We greatly appreciate you as a client and your loyalty. It is always a pleasure to talk with you on the phone and in person! "
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Josh Linam

January 6, 2026

5  out of  5
rating by Josh Linam
"Professional, knowledgeable - seamless process"
We responded:
"Thank you for your kind words, Josh! Your feedback means a lot to us. We’re grateful to have you as one of our clients and look forward to serving you for many years to come."
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joe

December 31, 2025

5  out of  5
rating by joe
"I was very satisfied with the prompt service, detailed explanation, and your kindness throughout the process.(Ivan Santos)"
We responded:
"Thank you so much Joe for your kind words! We are delighted to hear that you were satisfied with our prompt service, explanations, and care throughout the process. Thank you again for putting your trust in us. If you ever need anything else, please don't hesitate to reach out! "
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Billie Viles

December 23, 2025

5  out of  5
rating by Billie Viles
"I am so happy with my insurance and the people that work there in the Harrisonburg office and they’re always friendly and helpful. That’s why I come back to State Farm good people excellent customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Alejandro Castillo

December 17, 2025

5  out of  5
rating by Alejandro Castillo
"Excelente servicio, muy buena atención, quedé muy satisfecho"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brad Bridgers

November 17, 2025

4  out of  5
rating by Brad Bridgers
"Iven was very helpful and a pleasure to work with"
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
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Theo

November 13, 2025

5  out of  5
rating by Theo
"My agent Ellen Rogers is very helpful and made me comfortable with State Farm insurance that I currently purchased. The atmosphere there is very nice also. Ellen has been very helpful thank you"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Rogelio Cruz

October 28, 2025

5  out of  5
rating by Rogelio Cruz
"I called to get a quote for renter’s insurance, I ended up switching my auto insurance company. I’m now saving a lot a money with the renter’s and auto bundle. Thank you Iven for being very helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Chris

October 27, 2025

5  out of  5
rating by Chris
"Amazing staff and easy to work with!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lindsey Baker

October 22, 2025

5  out of  5
rating by Lindsey Baker
"Iven was super helpful in assisting me with obtaining a renters insurance policy. Iven was pleasant and guided me through each step of the process. He was caring and authentic and educated me about the policy to ensure I was aware of what the policy covered."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Steven Stewart

October 20, 2025

5  out of  5
rating by Steven Stewart
"Friendly and helpful. Reduced the price of vehicle issuance significantly from the policy I currently have been under."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brenda Munoz

October 16, 2025

5  out of  5
rating by Brenda Munoz
"I came to State Farm with Pam Ritchie and was helped by Iven and Carlos. I thought I already had a great deal for my current car insurance, however that couldnt have been further from the truth. I got an auto insurance quote and laughed out loud at state farms cost for my personalized auto insurance. I thought they had jokes. Nope, no joke. State Farm is saving me over 700$ on my car insurance. I call this a Blessing. I also bundled my home insurance and am one happy Woman knowing my home is covered with safety nets my previous home insurance could've never provided... Thank you Pam Ritchie, Carlos and Iven for being honest and genuine caring people. Y'all aren't just running a business, but you're taking care of people and their families too!!! 100/5 stars 😊"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Megan Hedrick

October 15, 2025

5  out of  5
rating by Megan Hedrick
"Iven is hands down simply the best! Not only did he get me an awesome quote, he took his time to throughly explain the different coverages State Farm offered & what that would look like for me! He was very friendly & professional through it all! I would recommend anyone to work with him!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ian Ostlund

September 4, 2025

5  out of  5
rating by Ian Ostlund
"Carlos was great to work with! He answered all of my many questions as a first-time business owner (SweetMarie Apiary LLC) and set me up with a policy to serve my needs. Everyone that I spoke with was polite, courteous and responsive."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "