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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chandler Hatfield

July 12, 2025

5  out of  5
rating by Chandler Hatfield
"This State Farm office and agents are incredible to work with. They take special care of what you are needing as an individual and family, and they know how to get you an affordable policy that helps with everyday life. Carlos has been especially amazing to work with, and my wife nor I will be leaving this agency anytime soon."
We responded:
"Thank you for taking the time to write such kind words. We will always strive to make sure you are taken care of. "
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Zafer Akin

July 12, 2025

5  out of  5
rating by Zafer Akin
"I am new in the area, rented an apartment, and needed a renters insurance. I contacted State Farm in Harrisonburg and I got in touch with Ellen. We exchanged emails, I talked to her over the phone, she is friendly, explained everything clearly, handled the policy totally online really quick. Thanks for your help."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Subhan Mohebi

July 11, 2025

5  out of  5
rating by Subhan Mohebi
"Thanks for awesome customer service act."
We responded:
"Glad to hear we are providing you with great service!"
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Melissa Spaulding

July 11, 2025

5  out of  5
rating by Melissa Spaulding
"The professionalism and courtesy of our agent Iven was impeccable. He was such a joy talking to and listened to every concern and question I had. State Farm is the top insurance company and I know my parents has had them over 50+ years. Win Win Choice"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Emaleigh Thompson

July 1, 2025

5  out of  5
rating by Emaleigh Thompson
"Iven was incredible. He took time to explain the policy information to me clearly which I’ve never had any previous insurance company do before. He was so patient with answering all of my questions (even the “dumb” ones LOL) and let me know all the discounts I could qualify for. I got such a good deal on my renters and auto insurance and it feels nice to have a local agent for support should I ever need it. He was also very personable so the experience wasn’t awkward at all. 5/5 stars isn’t enough for this office. I’ll recommend them to all my friends and family 😊"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Krystal Trump

June 18, 2025

5  out of  5
rating by Krystal Trump
"Quickly updated my renter's insurance with no hassle. Also handled a recent auto body clean as smooth as can be. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ty Hass

June 18, 2025

5  out of  5
rating by Ty Hass
"Thanks to Ivan I got the best coverage for my needs. He was easy to work with and more than willing to answer all of my questions. First time will all state and WILL be retuning in the future!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Khalil Ali

June 17, 2025

5  out of  5
rating by Khalil Ali
"Good service with nice price"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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A J

June 17, 2025

5  out of  5
rating by A J
"Ivan was amazing and super helpful he knew what he was talking about and explained everything to me very detailed such an amazing person!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amanda McCarter

June 14, 2025

5  out of  5
rating by Amanda McCarter
"Ellen is awesome! She takes care of all my insurance needs and makes the whole process super easy. She's always quick to respond, explains everything clearly, and really makes you feel like you're in good hands. It's such a relief knowing I can count on her for anything insurance-related. Highly recommend working with her!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Sherry Gordon

June 13, 2025

5  out of  5
rating by Sherry Gordon
"Excellent!!! Pam was very insightful, helpful and very knowledgeable! My customers experience was something I have experienced in years!! Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Erica Fariss

June 13, 2025

5  out of  5
rating by Erica Fariss
"Ellen is an amazing asset to the State Farm team! She is just the person you need to handle any insurance needs, questions and get great rates for your policies. Ellen was extremely responsive to all my needs and helped me quickly transition from my old out-of-state insurance carrier to State Farm and when we changed cars one day after activating the new policy! I would highly recommend her, and by extension, her team at the Pam Ritchie State Farm Insurance Agency."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Glenda Rodriguez Figueroa

June 13, 2025

5  out of  5
rating by Glenda Rodriguez Figueroa
"Estoy muy agradecida ,por la ayuda que me han brindando para que pudiera hacer reclamo y fuera lo más rápido posible .Han sido de gran ayuda ya que el proceso siempre es muy fácil y te ofrecen su ayuda y son muy amables ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Iran Bautista

June 10, 2025

5  out of  5
rating by Iran Bautista
"Carlos was very helpful & informative, highly recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ann C

June 8, 2025

5  out of  5
rating by Ann C
"Pam Ritchie and her team are absolutely awesome to work with. They are patient and take the time to answer all questions and understand that insurance can be confusing for some of us. Highly recommend Pam Ritchie for all your insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Carolina Strother

June 6, 2025

5  out of  5
rating by Carolina Strother
"Iven was very nice and respectful. He answered all my questions and was very patient when I didn't understand some things. Thank you Iven."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jazz M

June 5, 2025

5  out of  5
rating by Jazz M
"Carlos is amazing. He makes sure you're taken care of and have everything you need."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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PA M

June 3, 2025

5  out of  5
rating by PA M
"I have been with Pam for @ 6 years, and they are very professional. I mostly have contact with Carlos. He is really prompt with quotes, etc, as well as very nice."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ashley Wright

May 27, 2025

5  out of  5
rating by Ashley Wright
"Ellen was amazing! She got us switched over from our USAA and was able to handle it with the most down to earth personality. Truly made it a painless experience."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ned B

May 23, 2025

5  out of  5
rating by Ned B
"Always attentive & proactive about all my insurance needs! Highly recommend Pam and her team!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tim Walker

May 21, 2025

5  out of  5
rating by Tim Walker
"I’ve had the pleasure of being a client of Pam Terry State Farm for nearly a decade, and I can honestly say she’s the best insurance agent I’ve ever worked with. Pam is not only a true professional, but also a dear friend whose care and dedication have never wavered over the years. She and her team take the time to explain policies thoroughly, always making sure I’m comfortable and confident with my coverage. Her team is just as outstanding—friendly, knowledgeable, and always willing to help. Every call or visit is met with kindness and efficiency, which speaks volumes about the team culture Pam has built. I wholeheartedly recommend Pam Terry and her team to anyone looking for an insurance agent who treats you like family while delivering top-tier service. Thank you, Pam, for all you do!"
We responded:
"Thank you so much, Tim, for your kind and thoughtful words! It’s truly been an honor to work with you over the years, and we’re incredibly grateful for your continued trust and support. Building long-term relationships with clients like you is exactly why we do what we do. I’m so proud of the team here and the care they show every day—it means a lot to hear that it’s making a difference. We look forward to continuing to serve you for many years to come. Thank you again for being part of the State Farm family!"
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Mike & Lori Miller

May 19, 2025

5  out of  5
rating by Mike & Lori Miller
"Pam and her office are great to work with. They are very helpful and always answer any questions we have. We switched from a competitor insurance group and saved money through Pam Ritchie State Farm. Highly recommend them."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Rosario Molina

May 15, 2025

5  out of  5
rating by Rosario Molina
"Muy buena atención y amabilidad"
We responded:
"¡Gracias por tu reseña de 5 estrellas! ¡Mi equipo de State Farm y yo estamos felices de ser tus buenos vecinos!"
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Christina Dinges

May 15, 2025

5  out of  5
rating by Christina Dinges
"Carlos was fantastic in assisting me with getting everything switched over! Looking forward to working with Pam Ritchie’s group again."
We responded:
"Thanks so much for the great review! We're glad Carlos was able to help get everything switched over smoothly. We’re excited to keep working with you and really appreciate you being part of the Pam Ritchie Group!"
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Duane T

May 15, 2025

5  out of  5
rating by Duane T
"I’m new to the area, and wanted an agency that felt like neighbors. An agency that looked out for my best interests. I met Carlos, Pam, and the rest of the friendly team who welcomed me, spent time with me to understand my needs, and put a plan together that way surpassed my expectations. It didn’t take a minute to feel like I was a part of their family. Exceptional. There’s nothing better than to feel at peace with great insurance coverage for my family and me. If you want to feel the same way, then don’t hesitate to go see them for your needs. Highly recommended."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."