State Farm® Insurance Agent Pam Ritchie
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Heather Slate
February 23, 2026
5
out of
5
rating by Heather Slate
"This was the best experience. Highly recommend!!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Tracey
January 31, 2026
5
out of
5
rating by Tracey
"Carlos and Pam are both exceptional. They most certainly have exceeded all expectations when it comes to customer service. I would highly recommend this team for your insurance needs."
We responded:
"Tracey, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Gloria Rivas
January 28, 2026
5
out of
5
rating by Gloria Rivas
"Great communication, professional,and prices.
Also bilingual. Thanks Carlos and Ivan."
We responded:
"Wow, thank you for the 5-star review, Gloria! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Gloria, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Pam Ritchie’s Team is just a call or email away! "
Ashley Robey
January 14, 2026
5
out of
5
rating by Ashley Robey
"Ellen at Pam Richie State Farm is very helpful and efficient in communication. She was able to get me a lower rate and the policy documents were sent a short 48 hours later. This is a great team to work with!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Pam Ritchie’s Team. "
Aa Barb
January 8, 2026
5
out of
5
rating by Aa Barb
"I have been a customer of pam Terry and her team for all my insurance needs for 6 years. They have always been very pleasant and helpful with any issues or questions I have had. I greatly recommend this branch for your insurance needs. They they do more than just car insurance😊"
We responded:
"Thank you so much for the kind words! We greatly appreciate you as a client and your loyalty. It is always a pleasure to talk with you on the phone and in person! "
Josh Linam
January 6, 2026
5
out of
5
rating by Josh Linam
"Professional, knowledgeable - seamless process"
We responded:
"Thank you for your kind words, Josh! Your feedback means a lot to us. We’re grateful to have you as one of our clients and look forward to serving you for many years to come."
joe
December 31, 2025
5
out of
5
rating by joe
"I was very satisfied with the prompt service, detailed explanation, and your kindness throughout the process.(Ivan Santos)"
We responded:
"Thank you so much Joe for your kind words! We are delighted to hear that you were satisfied with our prompt service, explanations, and care throughout the process. Thank you again for putting your trust in us. If you ever need anything else, please don't hesitate to reach out! "
Billie Viles
December 23, 2025
5
out of
5
rating by Billie Viles
"I am so happy with my insurance and the people that work there in the Harrisonburg office and they’re always friendly and helpful. That’s why I come back to State Farm good people excellent customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Alejandro Castillo
December 17, 2025
5
out of
5
rating by Alejandro Castillo
"Excelente servicio, muy buena atención, quedé muy satisfecho"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Brad Bridgers
November 17, 2025
4
out of
5
rating by Brad Bridgers
"Iven was very helpful and a pleasure to work with"
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
Theo
November 13, 2025
5
out of
5
rating by Theo
"My agent Ellen Rogers is very helpful and made me comfortable with State Farm insurance that I currently purchased. The atmosphere there is very nice also. Ellen has been very helpful thank you"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Rogelio Cruz
October 28, 2025
5
out of
5
rating by Rogelio Cruz
"I called to get a quote for renter’s insurance, I ended up switching my auto insurance company. I’m now saving a lot a money with the renter’s and auto bundle. Thank you Iven for being very helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Lindsey Baker
October 22, 2025
5
out of
5
rating by Lindsey Baker
"Iven was super helpful in assisting me with obtaining a renters insurance policy. Iven was pleasant and guided me through each step of the process. He was caring and authentic and educated me about the policy to ensure I was aware of what the policy covered."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Steven Stewart
October 20, 2025
5
out of
5
rating by Steven Stewart
"Friendly and helpful. Reduced the price of vehicle issuance significantly from the policy I currently have been under."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Megan Hedrick
October 15, 2025
5
out of
5
rating by Megan Hedrick
"Iven is hands down simply the best! Not only did he get me an awesome quote, he took his time to throughly explain the different coverages State Farm offered & what that would look like for me! He was very friendly & professional through it all! I would recommend anyone to work with him!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Ian Ostlund
September 4, 2025
5
out of
5
rating by Ian Ostlund
"Carlos was great to work with! He answered all of my many questions as a first-time business owner (SweetMarie Apiary LLC) and set me up with a policy to serve my needs. Everyone that I spoke with was polite, courteous and responsive."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Gabrielle Thorne
August 31, 2025
5
out of
5
rating by Gabrielle Thorne
"Iven was the absolute best! He has such a great personality and he helped make my moving process with signing up for insurance SO MUCH EASIER!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Carla Llana
August 30, 2025
5
out of
5
rating by Carla Llana
"Iven and the team were prompt with responding, very helpful, and quick with setting up my renters insurance. Would definitely recommend this office!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jessica Bonner
August 28, 2025
5
out of
5
rating by Jessica Bonner
"When we first moved to the area we didnt know whether to keep State Farm for insurance or see if another company would benefit us more. Im so happy that we stuck with State Farm! Pam and her team are always extremely reliable and quick to help. Whenever I have had a question or needed more clarification on something, it never felt like I was bothering her or her team, they took the time to get the correct information and make me feel at ease.
I highly recommend Pam and her team for your insurance needs!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
larry mcauley
August 26, 2025
5
out of
5
rating by larry mcauley
"This is the best ins.co. I've ever had,they are always rite there rite now when I need them!there very professional courteous and kind!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
D Moomau
August 9, 2025
5
out of
5
rating by D Moomau
"We have had our coverage with state farm for several years. Always received great service. Pam and her team are always helpful with any questions. Carlos has always been my "go to" agent. Great local company who actually have representatives there to talk to."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Ed Garland
August 8, 2025
5
out of
5
rating by Ed Garland
"Iven, and Carlos were very helpful, efficient, and friendly. Saved quite a bit on Auto and Home coverages. Thank you again!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Robert Kime
August 8, 2025
5
out of
5
rating by Robert Kime
"Carlos was thoughtful, helpful and attentive to my insurance needs. He provided a very money saving quote that beat my current rates by nearly 50%!! No one likes to fork over extra $$ for insurance, and Carlos and Pam made my experience enjoyable!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Lydia Taylor
August 4, 2025
5
out of
5
rating by Lydia Taylor
"Carlos has been amazing to work with over the past 8 years. I highly recommend this State Farm office for insurance!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Judson Hatz
August 1, 2025
5
out of
5
rating by Judson Hatz
"Worked with Ellen to help switch my car insurance over after I moved from out of state. Very seamless process and even saved me $40/month on my insurance!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"